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Steven Coulson
Steven has been drinking beers, wines and spirits for decades and has a propensity to go about them at length after a few drinks.
Latest Posts
- Dissecting The Beer Menu – An Irish Pub & Layered Brews
- Has anyone else noticed that every “limited release” somehow stays on shelves for months?
- Dissecting The Beer Menu – An Irish Pub & Layered Brews
- Headed to Asheville – looking for top breweries to get German style in cans / bottles
- Does anyone else feel guilty drinking beer alone because it’s supposed to be a social experience?
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A Positive Experience with Sam Adams: Turning a Mishap into a Memorable Resolution
Recently, I had the pleasure of experiencing great customer service from an unexpected source: Sam Adams. About a month ago, I shared a story about a 12-pack of Sam Adams beer that I opened on the Fourth of July. I even included a gallery showcasing the contents of that pack.
Curious about the situation, I reached out to Sam Adams on Twitter, hoping to get their attention. To my delight, just a few weeks later, I received an unexpected package in the mail.
Inside, I found a stylish hat emblazoned with their logo, along with a thoughtful letter addressing my previous concerns and a sincere apology. As a nice touch, they included a check for $17, which conveniently covered the cost of the 12-pack I had originally purchased.
It’s important to share not only the issues we encounter with products but also the positive resolutions that follow. Sam Adams went above and beyond to address my concerns, leaving me highly satisfied with their response. They have certainly earned my loyalty, and it’s moments like these that remind us of the value of good customer service.