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Steven Coulson
Steven has been drinking beers, wines and spirits for decades and has a propensity to go about them at length after a few drinks.
Latest Posts
- 57/m: Love beer, but it doesn’t love me as much anymore
- No Stupid Questions Wednesday – ask anything about beer
- Does anyone else get treated like a beer snob for ordering literally anything that isn’t a macro lager?
- Is there a polite way to refuse a beer that’s being served in the wrong glassware without making everyone at the table uncomfortable?
- # What’s the most pretentious thing you’ve ever said about beer that you secretly didn’t understand yourself?
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A Positive Experience with Sam Adams: Turning a Mishap into a Memorable Resolution
Recently, I had the pleasure of experiencing great customer service from an unexpected source: Sam Adams. About a month ago, I shared a story about a 12-pack of Sam Adams beer that I opened on the Fourth of July. I even included a gallery showcasing the contents of that pack.
Curious about the situation, I reached out to Sam Adams on Twitter, hoping to get their attention. To my delight, just a few weeks later, I received an unexpected package in the mail.
Inside, I found a stylish hat emblazoned with their logo, along with a thoughtful letter addressing my previous concerns and a sincere apology. As a nice touch, they included a check for $17, which conveniently covered the cost of the 12-pack I had originally purchased.
It’s important to share not only the issues we encounter with products but also the positive resolutions that follow. Sam Adams went above and beyond to address my concerns, leaving me highly satisfied with their response. They have certainly earned my loyalty, and it’s moments like these that remind us of the value of good customer service.